Refunds Policy

30-Day Money-Back Guarantee

We stand behind the value of The PIP!. If you're not satisfied with the service, we offer a 30-day money-back guarantee for all new subscribers.

Eligibility

You are eligible for a full refund if:

You are a first-time subscriber to The PIP!
You request a refund within 30 days of your initial subscription date
Your account is in good standing with no violations of our Terms of Service

How to Request a Refund

To request a refund:

Email us at support@thepip.ca with the subject line "Refund Request"
Include your account email address and subscription start date
Briefly explain why you're requesting a refund (optional but helps us improve)
We'll process your refund within 5-7 business days

Refund Processing

Refunds are processed back to your original payment method via PayPal. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

What Happens After a Refund

Once your refund is processed:

Your subscription will be immediately cancelled
You will lose access to all The PIP! services
You will no longer receive weekly project alerts
Your account data will be retained for 30 days in case you change your mind, then permanently deleted

Exclusions

The 30-day money-back guarantee does NOT apply to:

Subscription renewals: Only your first subscription is eligible
Reactivations: If you previously subscribed and cancelled, then resubscribed
Violations: Accounts terminated for Terms of Service violations
After 30 days: Refund requests made after the 30-day window
Partial refunds: We do not provide pro-rated refunds for unused portions of subscriptions

Cancellation Without Refund

You may cancel your subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of your current billing period. You will retain access until then, but no refund will be issued unless you're within the 30-day guarantee period.

Disputes

If you have an issue with your subscription or billing, please contact us directly before disputing the charge with your payment provider. We're committed to resolving issues fairly and quickly.

Payment Processor Fees

While we refund 100% of your subscription payment, we cannot refund payment processing fees charged by PayPal or other payment processors. These are typically 2-3% of the transaction amount.

Questions?

If you have questions about our refund policy or need assistance, please contact our support team:

Email: support@thepip.ca
Response time: Within 24 hours on business days

Our Commitment

We want you to succeed. If The PIP! isn't the right fit, we'd rather give you a refund than keep an unhappy customer. No questions asked.